Friendly and helpful - happy to discuss issues.

Simple and effective : perfect !

Excellent customer service from friendly, knowledgeable staff who provided easy to understand technical advice when I had a problem with my Solar iBoost. Replacement provided without fuss. One of the best companies I have dealt with.

Great product backed up by really helpful people at Marlec. They deserve 5 star for the product but a higher rating for customer care.

Purchased both the iboost+ and th Ibuddy, They work extremely well together and do exactly what they should. They are so easy to use. Have lots of free hot water. Needed a little support when setting up and Start was great very understanding and knowledgeable. A super experience.

Hi all I have had to contact marlec spoken to Kevin who was very helpfull and was able to supply me with a new sender unit for my solar ibooster that was delivered the next day. Just wanted to thank him for his help and spplying new sender. I would advice anyone with a problam with there solar ibooster to speak with marlec direct. Thanks Kevin

This is a great company, very fair pricing exceptional fast friendly Service and knowledgeable. I really like this company and the website is great to use. I’ve had the 910 on the great Blasket Island on the most western part of Ireland for the past 10 years and only need a few new parts now due to my own neglect. Bargen The machine is 18 years old and still functions like new Looks good too. Thanks Marlec Team.

Though there were problems with my email provider the Marlec team, particularly Julie, were helpful and committed to sort out the problems and get my new unit to me.

It's very rare that I get the kindness, friendliness and excellent service that I've had from Teresa and Julie. I will always recommend Marlec.

Fast, effective, friendly, so perfect!

Great, effective, no problem !

Really pleased with prompt attention of your hard working staff. Sarah was really helpful in her suggestions and got things moving swiftly and efficiently. Thank you as solar iboost+ now supplying us with hot water. All done in a matter of 48 hours. Great turnaround.

Excellent service from your team. Thank you.

What an amazing piece of kit. When I had panels installed I thought to myself what a brilliant idea it would be if you could he the immersion too for free, say no more here it is. I also run a hot tub too and have still managed to put 760 kw into the immersion in year 1. A BRILLIANT invention by a clever person, nice one!!!!!!!!!!!

Brilliant quick and friendly service.

Marlec has an excellent sales & support team and deserve success.

Absolutely excellent service from Marlec. Spares and advice supplied to repair my 504 wind turbine were second to none. Would recommend Marlec products and back up customer service every time.

As usual, helpful, quick and efficient. Lovely dealing with real people on the phone.

After having ordered a small solar panel for my sailing boat and then realising I wouldn't be able to route the wiring for it, Marlec happily canceled the order for me and I subsequently bought a Sun Power 50 from them as I was now siting it on the hatch garage with more room. Just finished fitting it and given the sky was seriously overcast it was managing 5 watts, and putting 0.5A into my domestic battery which is what I would expect. In fact given that my 2.5KW system at home was only managing around 400W at the same time I'd say that was a good result for a small panel. Really pleased with the customer service and quality of the product.

Excellent service from the team at Marlec when my iBoost developed a fault. Replacement unit sent out very quickly and all's working well again. Many thanks

Excellent very friendly service - In my opinion the best people in the UK for renewable energy matters - Angela Lovell was particularly helpful and patient

Thank you for excellent service .

Prompt, efficient and friendly service by people who know what they are doing - excellent. An example to other companies/organisations.

I am a complete idiot in most things but especially where electricity is concerned. I wanted to install a solar charging system on a sail boat and after talking (at great length) to Fynn, who by the way has the patience of a saint, I now have a fair idea of how to carry out the job and that Marlec are supplying me with everything that I will need and have promised to be at the other end of the phone should I run into problems. Thankyou to Marlec and especially to Fynn.

I am a complete idiot in most things but especially where electricity is concerned. I wanted to install a solar charging system on a sail boat and after talking (at great length) to Fynn, who by the way has the patience of a saint, I now have a fair idea of how to carry out the job and that Marlec are supplying me with everything that I will need and have promised to be at the other end of the phone should I run into problems. Thankyou to Marlec and especially to Fynn.

Have the Iboost, excellent product and the support from the team at Marlec was friendly and extremely helpful.

Replaced my iboost server and and gave clear instructions, this is a very professional company who i will definitely use again with confidence

I can scarcely believe how effective my iBoost has been. I only installed it 50 days ago on March 15th and it has already ‘saved’ me 390kW, or around £62. I have a double-size (220 litre) hot water cylinder with two immersion heaters, the bottom one of which was previously powered using an Economy7 tariff. After installing 6kW of solar panels on my garage, I’ve reverted to a single tariff. So far since 15th March I have only needed to use the boost function once for 30 minutes. Allowing for reduced performance in the winter, I still estimate I will save around £200-250 in a full year. An outstanding investment.

This company must have the best customer service ever. 'Phone them up and one is able to talk to an experienced person straight away. Any queries I have had have been solved time and again. AND I am using second hand equipment ! And the equipment is working brilliantly. Great company.

Just over 12mths on from installation and over 1,500kWh excess PV energy has been diverted to heat our hot water. I call that a result!

I use my Iboost in conjunction with solar panels with micro inverters. It is a brilliant system and works extremely well. I have had very few problems with it and the staff have always been efficient. The last problem turned out to be a bit of dirt that stopped the cooling fan working and the technician helped me rectify the problem in minutes.

This is not only a great and useful product it is backed up with a fantastic support team...its been a long time since I've had quick,easy and extremely helpful support...This kit is a must with anyone who has solar...The I-buddy is brilliant it tells you instantly what you are generating allowing you to utilise other components in your home i have halved the cost of running my hot tub alone not counting the other areas i have saved....Its nice to have something that really helps you save on the rising costs of electric.

I emailed a minor query about my new iboost system and how it works with my battery storage. Within an hour I was speaking to Rick from Marlec who kindly explained exactly what the iboost actually does. A superb level of customer service, many companies could learn from the Marlec team. Many thanks.

Well done Marlec! Your web site was an absolute blessing as it helped us senior citizens no end. We knew we had a problem & as the firm who fitted our solar panels, sadly is no longer in business - it was Marlec to the rescue. Your trouble shooting advice was bang on & our problem fixed in 48 hours - a big thank you. You're a great firm. Very best wishes to you all - John & Alex

Our boat just made it through Hurricane Maria at San Juan Bay Marina, Puerto Rico. We are happy and grateful that only the bimini supports were broken. Surprisingly, our two, old, Rutland 910 wind generators came through without a scratch! In our preparations, there wasn't even time to take off the blades so I just tied them up. The weld at the base of the portside generator support pole was broken, but the generator absolutely fine. That's a lot of force! I was thinking of replacing the wind gens for something newer, quieter, and with more power output. Wow was I surprised to see them tied exactly as I left them. We've heard estimated winds were 160 knots! We can send pictures if you'd like. Would your newer models withstand as much? We are greatly impressed!

Marlec Response 

John thanks so much for the great testimonial. So that we can respond directly please email us or use the contact us page. We look forward to hearing from you.

The iBoost has been working really well and we are very happy to have it. Just recently it stopped working, our installers have ceased trading and did not give us a manual. Contacting Marlec customer services was easy by email and they were exceptionally helpful. and quickly help us to return to full operation. I have now printed off the manual and keep it convenient. This is a really great piece of kit and makes full use of the solar panels on your roof.

I had a problem with my iBoost and unfortunately the supplier had ceased to trade. The support I received from the Marlec Customer services was excellent and ensured that my iBoost was back up and running as quickly as possible. The product has been excellent and now I have experienced a similar result from my service request.

Absolutely excellent service from Marlec. 5 Stars is not enough. Kevin could not have been any more helpful and certainly went far more than that extra mile.The Solar iBoost is a fantastic bit off kit and so much so i will look at buying an electric car.Well done and thanks again Kevin.

Great equipment at a reasonable price, friendly and very helpful help and advice from people who clearly know their business. I will use them again and have and will recommend them to others. Five stars are not enough!

Very helpful technical information given online enabling comprehensive diagnostics. When the problem required product return, the issue was dealt with quickly and efficiently. No reason to think the system will not be up and running again upon receipt of the repaired component.

Within minutes of my email a very prompt reply ensued and pointed in the right direction to resolve the problem Thank you team

Amazing customer service and support! Solar iBoost was installed almost 3 years ago but installation company neglected to explain the benefits of Solar iBoost or how to maximise the benefits. Thank you Theresa for your patience in navigating me through the technical challenges!

This is a great company, brilliant people and traditional values. Proper personal customer service and they don't try to rip you limb to wallet. Fantastic products. Make no mistake, they want your business but they will work with you to make you a happy customer. You are doing it right guys, have no doubt.

perfect service

I just wanted to offer a big 'Thank you' to everyone at Marlec involved in administering, checking and testing our devices. Your service and attention throughout, has been superb.

Thank you for your assistance in getting the repairs carried out on our units, fantastic service by your company, very impressed by speed and quality of repairs. The units look great so our client will be very happy. Thank you again and look forward to dealing with and recommending Marlec Engineering in the future.

This is how a company should be run, wonderful response Thank you

After some first class consultations with Marlec we were guided to the Rutland 1200 Terrain Windcharger as being suitable for our needs. We have an off grid American style barn/stables and after receiving quotes in excess of £35k to hook up to the national grid we decided to look at other options, we wanted to find a UK company with products manufactured here in the UK who also had the knowledge and experience... Marlec fulfilled both. Our Rutland 1200 Turbine provides ample charge for our 2.5kw system which is running a borehole pump, lighting & sockets. I would like a special shout out to Sarah Tomes (many thanks Sarah for all your help). We also have the Solar iBoost fitted, if you have solar panels feeding the grid I would highly recommend this system. Since having this device fitted we have nearly halved our old consumption, it paid for itself within the first year!

Great telephone support from Richard today to pair my new iBoost sender. I am a middle aged woman but he spoke to me as an intelligent person, which I am, and it was sorted in seconds. Thanks

What a marvellous service.

To everyone in Marlec, to me you have become one of these company's I really respect and tell my friends about! I love the way you have pride in your products, and the way you make your customers feel that pride. Creating service and repair videos and keep selling spare parts at fair prices for old products like the 913 is a outstanding service, most company's could never accomplish.

Let me say i think you have great products and i have been very pleased with performance of wind gen and solar panel for some years

Very helpful and good service

Great, helpful service

Packaged received today. All good. I am impressed with the speed of filling this order - faster than a lot of businesses here in Australia can do! Thank you, much appreciated.

Fantastic service when our HRDi charge regulator stopped working properly and threatening to delay our departure the professional and friendly help from Marlec got everything working again First Class Service, many thanks from all the crew on SY Kealoha V

Dealt with Richard in the Technical section at first. Who was very helpful about my faulty I boost. He responded quickly and pertinently to all of my 8! Emails, very helpful. Diagnosed the fault correctly, and offered correct advice. He went above the call of duty and arranged a new unit to be sent by Alison in sales. The new unit arrived promptly. Thanks so much for your excellent service.

Above excellent service. The issue developed a fault. We sent it in for testing and they simply & quickly replaced it. No fuss no bother, just excellent service! Thanks.

We live offgrid so we are entirely dependent on our Marlec wind generator and solar panels. When lightning knocked out our generator controller, Marlec were quick to respond and repair the equipment. Likewise when the returned unit was damaged by the courier, Marlec were very helpful in dealing with that problem. Thanks to Julie and the team at Marlec

We wondered about the Solar iBoost (version 1) and decided to take the plunge. This pays for itself (for us) around every 2 years if not faster. Central heating goes off around April and the water is piping hot (immersion turns to full) pretty solidly until about October for no cost. The unit is so simple to operate and just gets on with it or you can use a timer and pay for the usage if you have early shower requirements. The web site is brilliantly simple to navigate and has all of the issues covered in simple enough language that an end user can interpret. Buy it.

Despite some initial challenges due to the agent, Marlec took full ownership of my needs for both repairing an old 913 as well as getting the new 1200 up and running. Well done, many thanks and full marks for customer support ! The new 1200 is now generating 8-10 amps all night in the windy Aegean. Nice to wake up to a 12.5v battery bank reading just before the solar kicks in when running 2 fridges and a freezer ! Life is Good !

I had to write and say 'Well done' to the customer Help person/team; I rang Friday afternoon, just before you were due to close, 20th December 2019. The gentleman I spoke with, was patient, knowledgable, polite, friendly, brilliant at explaining what I had to do despite my total ignorance! - and basically, absolutely what a customer helpline should be like.

My reason for telling you this, is that it is only one of half a dozen times, in the last 40 years, that a helpline has in any way been helpful!

Congratulations on being one of a select few!

I don't normally do testimonials but I can only commend Marlec on their service and support for repairing my 914i ....it's now reinstated and working as good as ever..

Rang Marlec's support office today and got a great service; my Solar IBoost problem sorted out in 10 minutes. Thank you

the Solar Boost has been working for 2 years now and is a great asset, we are never without hot water

We had Solariboost fi shortly after building our retirement cabin with Solar panels. It has been a great asset, keeping us in hot water

I have a Rutland furlomatic and HRDX controller, both over 20yrs old. I 'phoned up with a query about the controller thinking I had a fault either with the aged turbine or the controller. A technician solved my problem withe utmost helpfulness, even patiently talking me thro' a test waiting patiently while i went outside to perform it. It turns out that both the turbine and controller are working well, after more then 20 yrs. Wall done Marlec and especially well done David for your old fashioned politeness, patience and helpfulness

Just wanted to say thank you for such fantastic service. Ordered on Friday and delivered and working by Saturday. Keep it up, you are a credit to British industry and an example to all. Well Done!

All very satisfactory..they took my money very quickly!!!

I bought a Solar iBoost in July 2022 and it worked perfectly until last week when it failed. I had no doubt that the failure was in the unit. I contacted Marlec and today, a week later, the new one is fitted and working. That was a fantastic performance by Marlec in sorting out the problem and honouring the guarantee with no delay or difficulty. Well done Marlec.

We've had our Solar iBoost for over 3 years and it has worked very well. We recently had a smart meter fitted by EDF whose engineer made it impossible to reconnect the clamp on the iBoost and went away without telling us! (This is now being dealt with by EDF.) I e-mailed Marlec to check the way the clamp should be fitted, and within 30 minutes I had a phone call from Richard, who explained everything and e-mailed me a clear photo of an ideal fitting. This is a model of excellent customer service: thank you very much!

Excellent customer service given by Richard. He listened to me when I explained the issue I had with my iBoost, gave me easy to follow technical advice to help establish what might be wrong, and then sent me a replacement iBoost without hassle when it was clear a fault had developed with my unit. Many thanks Richard

Working with Marlec from an installers point of view is extremely pleasant. Kevin and the team blend personal with professional seamlessly. What a delight!

Purchased my Rutland Wind Generator directly from Marley in UK. This was several years ago. The unit was received promptly & at a very competitive price. Have had good service from Rutland 914i since then. Whenever I have needed assistance then the folk at Marlec have been most helpful, with online instructions that were easy to follow. I have no hesitation in recommending the product or the company to supply & support wind powered battery charging on your yacht. Bob Muirson

I have dealt with this company twice since I started yachting and have had to get repairs performed on my quite old wind generator. The quality of service is exceptional.

I have a Solar iBoost. It has worked perfectly since 2015. Very very good. Customer support is superb. They will ring you back if they are busy and help you. They are trustworthy.

Thank you very much for the friendly advice and recommendations for the Solar installations on my boat. The 400W of SunPower panels have completely transformed life on board. I will definitely be in touch in the future for any further assistance. Ryan Brookes

What can I say about this company other than EXCELLENT, if I could give it more stars I would! The product is well made and lasts in an environment which destroys most equipment after a few years. I have a Rutland 504 wind generator which is now 13 years old and still going strong. Recently I sent it back to have some new blades and bearings, the work was done at a reasonable cost and without any fuss. The customer services and technical services are second to none and its a pity a few more marine companies don't follow Marlec's lead. Well done, I would recommend this company to anyone.

Brilliant service - I purchased a Rutland 1200 in October 2018, its performed as per the specification, even from quite low wind speeds which having been a Rutland 913 user for some years was an eye opener. I had some transmitted noise down the support poles but after I'd filled them with Fire Foam the problem all but disappeared. The main support pole only needed a small amount, coating the pole and wires with WD 40 seemed a good idea for future times. A fault with the controller developed this year, I made the phone call to report the fault, to cut a long story short. I received great support over the phone and was asked to return the MPPT controller which was supplied when I bought the Rutland 1200 last year. The controller was replaced with a new one using the latest firmware and software, I was kept up to date as to events, even down to a couple of messages from the courier who arrived exactly on time. Great customer service, fast turn around and friendly service from everyone I had contact with. I can highly recommend Marlec both for the product I purchased and the back up I've received. Thanks very much Steve

My husband and I would both like to thank you for the outstanding customer service shown by your company, and in particular by Julie Williams and Sarah Tomes.

Customer service is excellent. I would not hesitate to recommend this company/product to anyone.

Extremely helpful provided all e information I needed , and delivered my order promptly. Excellent company

after having my i boost disturbed by a smart meter installasion resulting in my hot water being heated constantly by my immersion .I contacted marlec who addressed my problem immedietly accurately and in a manner that was quite refreshing .thank you SARAH TOMES Technical Sales and Support