Solar iBoost Support Request

Sorry we haven't been able to get you up and running yet. Let's just go through and check a few things.
There is power to the main unit*
If screen on Solar iBoost is blank, check the grid supply at the fused spur and/or consumer unit.
Is there a message on the screen?*
What is the message on the screen?*
The radio symbol on the screen flashes intermittently*
The wireless symbol flashes approx every 10 seconds
The Sender green light flashes intermittently*

The green light flashes approx every 10 seconds.
Do Not Press The Button
You have performed the clamp location check.*
Clamp Location Check
If the display shows Tank Hot and the water does not heat, that you have had the thermostat and immersion checked by an electrician*
An electrician should follow these procedures
Water Tank Hot PDF
Have you had the thermostat and immersion(s) checked by an electrician and what were the results advised to you?*
Tell us the length of the cable from the Solar iBoost to the heater (Heater 1):*
Tell us the length of the cable from the Solar iBoost to heater 2

If fitted
Tell us the kW rating of your PV array*

This is the power rating of your PV panels such as 3.6kW, 10kW or other.
Let us know about the type of any battery storage at the property*
Press the display button once to illuminate the back-light.
OK, let's get you in touch with an advisor,
Name*
First Last
Phone*
Email*
Address*
Street Address Address Line 2 City ZIP / Postal Code Country
Product*
Date of Purchase*
DD slash MM slash YYYY
Installation Company or Installer Name
Install Period*
How long has your unit been installed? (A valid proof of purchase will be required)
Proof of Purchase/Install*
Max. file size: 50 MB.
Please provide proof of purchase or install.
Photos of Install*
Drop files here or

Max. file size: 50 MB, Max. files: 5.
Please provide clear photos of where the Solar iBoost is installed and it's surrounding environment.
Finally we just need these specifics about your Solar iBoost™
The message on the screen*
Press the display button once to illuminate the back-light.
Let us know about the type of any battery storage at the property*
Press the display button once to illuminate the back-light.
Please describe the problem here:*
List the power savings registered on the device by pressing the 'Display' button
Saved Today*
Saved Yesterday*
Saved Last 7 Days*
Saved 28 Days*
Total Saved*
Please confirm either*
- Yes, I want to receive information from Marlec and know I can unsubscribe at any time.
- No, I don’t want to receive updated information.
CAPTCHA

Sorry we haven't been able to get you up and running yet. Let's just go through and check a few things.

OK, let's get you in touch with an advisor,

Finally we just need these specifics about your Solar iBoost™